Terms & Conditions 

1.0 In these terms and conditions (which are referred to in this document as "these terms"), the "Customer" means the Customer for whom the works are to be carried out by WeTradeWorks, and the "Company" means We Soul Ltd or, wherever the case may be, a sub-contractor or representative of the Company carrying out business pursuant to a Subcontract Agreement entered into with the Company. 

"Contract" means the agreement between the Customer and the Company to carry out the works of which these terms form a part and (where these terms are a schedule to a signed agreement between the Customer and the Company ("the Agreement")) the Agreement, "Works" means the works described in the company estimate or any other document or email issued by the Company, as may be varied by agreement in writing between the parties. 

For the purposes of these terms, "in writing" includes by email and any document set out in a handheld device, and any signature on a handheld screen shall be treated as in writing. 

Acceptance Of Works 

2.0 The Company reserves the right to refuse or decline any work at its discretion. Where the Company agrees to undertake works for the Customer, this will be done by authorised representatives of the Company only. 

Call Out Fee & Charges 

3.0 The Company charges a minimum 1-hour call-out fee for all maintenance work appointments, regardless of work carried out. It includes work quoted on an hourly rate or fixed-price work. If, for any reason, we cannot carry out works during attendance, the minimum 1-hour call-out fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour and parts/materials if used. 

3.1 All charges are subject to VAT at the prevailing rate. 

Estimates And Fixed Price Work 

4.0 Any estimate supplied by the Company is subject to withdrawal at any time before the receipt of an unqualified acceptance from the Customer and shall be deemed withdrawn unless it has been accepted within 28 days from its date. 

4.1 Unless otherwise specified, all estimates provided are done on an 'as is' basis and are not a fixed price quotation or firm price. The estimate will set out the likely minimum costs involved based on a visual inspection by the Company and/or details supplied by the Customer. The final price will be calculated based on the original estimate and following the companies standard rate applicable at the time of works being carried out and may be increased above the estimated price. 

In addition, the Company reserves the right to increase the price before any work is carried out, equivalent to the increase of cost to the Company, including additional materials, labour, equipment hire and transport since the date of the provided estimate (either done so in writing, email or orally), unless the final price exceeds the estimated price by more than 10%, by which the Customer may cancel the contract provided it does so before any works commencing (including the order of materials or equipment hired). 

4.2 Any estimate provided by the Company may be revised in the following circumstances: 

4.2a If, after the submission of the estimate by the Company, the Customer instructs the Company (whether in written or orally) to provide additional works or services not referenced or detailed within the estimate. 

4.2b If, following the submission of the estimate by the Company, there is an increase in the cost of materials to be supplied

4.2c If following the submission of the estimate by the Company, it is discovered that further works and services need to be carried out which had not been anticipated. 

4.2d If following submission of the estimate or works carried out, it is discovered that there was a manifest error when the estimate was prepared. 

4.3 The Company reserves the right to charge for collecting materials, parts and equipment from any supplier, except for works where an estimate has been provided beforehand. If the collection of said materials takes part whilst the Company is on-site, the time taken for this will be treated as part of the works and charged at the applicable rate. If any materials are ordered for subsequent collection and delivery, a charge may be made by the Company of £55 + VAT. 

4.4 The Company will not be obligated to provide an estimate to the Customer. The Company will only be bound to estimates provided in writing to the Customer, which an authorised representative has also signed. The Company will not be bound to any estimates provided orally. 

4.5 The Customer will reimburse the Company for any expenses incurred (including labour, materials and equipment hire) upon acceptance of an estimate which the Customer subsequently cancels.

Prices And Payment

5. Any prices or rates advised are subject to VAT at the prevailing rate.

5.1 All invoices are due for payment immediately upon completion of works/delivery to the Customer.

5.2 All appointments for works to be carried out (including fixed price works and estimates) with the Company are made with payment due immediately upon completion/delivery of invoice.

5.3 Where prior written agreement has been arranged for Account Customers with the Company, full payment is due within 14 days of the completion of works and delivery of invoice.

5.4 Where any services or works provided by the Company are subject to snagging, the Customer agrees to make payment of 95% of the total invoice amount immediately following the completion of works. The Customer must then provide the company access without delay to allow the snagging to be finalised and completed. Payment for the remaining 5% balance will be due following completion of the snagging by the Company or within 14 days of the invoice date should access not be made available – whichever is sooner.

5.5 Where the Customer is represented by a third-party person(s) or agent(s) (such as a managing agent, landlord, tenant or another occupier, friend, family, contractor or other representatives), in the event of non-payment by the Customer, the third party will be responsible for full payment unless the Company has agreed otherwise in writing before any works commencing.

5.6 Any late payments, whether in part or in full of an invoice to the Company, will be subject to the daily interest rate of 3% over the base rate until the Company receives the payment in full.

5.7 The Company will be under no obligation to provide or issue any guarantees, certificates or similar documents to the Customer for works unless payment has been made and received in full.

Illustration And Description Of Works

6.0 Any illustrations, descriptions, or imagery displayed on the Company's website, in marketing materials (both offline and online), catalogues, price lists or others are intended merely to present a general idea of works and services provided by the Company. No part of these shall form part of any contract. 

Inspection, Delivery And Completion Of Works

7.0 The Company will advise the Customer of the date and time for works to be carried out. The Company will always endeavour to ensure they maintain this schedule and that their operatives attend at the agreed time. However, the Company accepts no liability for late/non-attendance at any site or for the late/non-delivery of any equipment or materials. All times provided by the Company are estimates only.

Indemnity

8.0 The Customer shall indemnify the Company against any actions, claims, demands, suits, losses, costs, expenses and charges that the Company may suffer or incur in connection with a claim by a third party resulting from a breach of the Customer's obligations, undertakings and representations and warranties in connection with this contract. 

Limitation Of Liability

9.0 The Company's liability shall be limited to:

9.0a the repair or making good of any defect according to its undertaking in paragraph 10 below.

9.0b liability for personal injury or death resulting from negligence in the course of carrying out the companies duties

9.0c the reasonable costs of repair or reinstatement of damage or any loss to the customers' property, should this result from the negligence of the Company or its employees, agents, or sub-contractors, and the Customer incurs such costs.

9.0d The Company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.

9.0e The Company will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but is not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc.), internal and external walls where pipework is/has to be routed and other damages as a result.

9.0f If damage to plaster and brickwork is caused, it will be the Customer's responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.

9.0g the Customer is responsible for protecting furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the Customer remove items that are considered to be a problem. If items remain within the working area, it is the responsibility of the Customer to cover such things.

Defects

10.0 Subject to the exclusions listed below, the Company undertakes to make good and repair any defect in completed work which appears within six months of the completion date, to the extent that such defect arises from the breach of the Company's obligations under this contract.

All defects must be notified to the Company by the Customer in writing within this period, and the Company and its insurers must be provided with the opportunity to inspect the work and any alleged defect.

This inspection shall only apply to work carried out and completed by the Company that has been paid in full by the Customer.

Following the inspection and the alleged defect is not the result of any work or service carried out or provided by the Company, the Company reserves the right to charge the Customer for the inspection visit at its standard rate.

The Company reserves the right not to do any work where the Customer cannot provide sufficient evidence that the work was initially carried out by the Company or where full payment has not been received.

Exclusions are:

10.0a Any parts or materials supplied by the Company will only be provided with the manufacturer's or supplier's guarantee and are not guaranteed by the Company

10.0b Any systems or structures which the Company has not installed

10.0c Any defects resulting from the misuse, wilful act or faulty workmanship by the Customer or any other third party working for or under the direction of the Customer.

10.0d Any structural defects, such as but not limited to subsidence and its resultant effect.

10.0e Any damage to drainage systems caused by any outside force or root penetration.

Permits, Licenses, Regulations And Other Consents/Access

11.0 It is the Customer's duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation, and/or planning permission, if necessary, is obtained prior to installation work carried out by the Company. The Company will not be held responsible for any damage to the property (such as fixings, holes etc.) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.

The Customer shall provide clear access to enable the Company to undertake the works and will make all the necessary arrangements with the proper persons or authorities for any traffic controls and signals required in connection with carrying out the works.

The Customer shall obtain permission for the Company to proceed over property belonging to neighbours or third parties if necessary. The Customer shall indemnify the Company in all aspects of the claim from neighbouring/third-party properties arising out of the presence of the Company or its employees/representatives.

11.1 The Customer will always ensure the environment is safe for the Company and its employees/representatives to carry out the works.

11.2 Where applicable to drainage works and services, the Customer shall provide the Company, if possible, with a plan for the drain layouts. If this is unavailable, the Company reserves the right to make additional charges at the applicable rate if blockages occur in drains not covered or identified by the Customer.

11.3 By instructing the Company to proceed with any works as agreed, it is thought by the Company that the Customer has sought the necessary permission as set out above. The Customer will be liable to the Company for all loss and damage, whether indirect, direct or consequential, which the Company has suffered as a result of the failure or delay by the Customer in performing the obligations as detailed above.

Force Majeure

12.0 The Company will use all reasonable efforts to carry out and complete the works on time. Still, it shall not be liable to the Customer or any third party if the works prove impossible due to events or circumstances beyond the Company's reasonable control.

Cancellation

13.0 If the Customer cancels any contract with the Company without the companies consent, the Customer agrees to indemnify the Company against any loss, damage, claims or actions arising as a result of such cancellation, unless otherwise agreed in writing and is without prejudice to the Company's right to payment in accordance with paragraph 5. 

Guarantees

14.0 Any guarantee provided by the Company shall be for labour only, in respect of faulty workmanship, from 12 months of the date of completion. Any parts, equipment or components supplied by the Company will be covered by their respective manufacturer's warranty.

The companies guarantee will become null and void if the work/appliance completed/supplied by the Company is:

– Subject to misuse or negligence

– Repaired, tampered with or modified by anyone other than a company operative/representative. The Company accepts no liability for (or guarantee suitability for) materials supplied by the Customer or other third parties, and will not accept liability for any damage or faults as a result.

14.1 The Company cannot guarantee any work regarding blockages in waste and drainage systems.

14.2 The Company cannot guarantee any work undertaken on instruction by the Customer against the companies/operatives advice/recommendations.

14.3 The Company will only guarantee work directly undertaken by the Company and its employees. Any work carried out on behalf of the Company by agents or sub-contractors will be guaranteed under their own respective policies.

14.4 The Company will not be liable or responsible for any damage or defect arising from work not fully guaranteed or where recommended work has not been carried out.

14.5 The Company will not guarantee work where the Customer has been notified either verbally or in writing by the Company of any related work which requires attention.

14.6 The Customer shall be solely liable for any hazardous situation regarding Gas Safe regulations or gas warning notice issued unless otherwise caused by our Gas Safe operative.

14.7 All Gas Safe engineers operate under their own Gas Safe registration and are solely responsible for any gas-related work and subsequent liability.

Intellectual Property Rights

All website content, including graphics and logos, remains the sole property of the Company and is not to be copied, reproduced or distributed, either in part or in full, without our prior written consent.

Complaints Procedure

In the event the Customer experiences a problem with the service provided by the Company, the Customer must put their complaint in writing to the Head Office at WeTradeWorks, Office 12057, 182-184 High Street North, London, E6 2JA, or email contact@wetradeworks.co.uk at their earliest opportunity. Upon receipt of this complaint, the Company will endeavour to resolve the matter within fourteen days.

Notice Of Your Right To Cancel

The Customer has the right to cancel this contract within fourteen calendar days starting on the day the notice of right to cancel is issued.

Should you send your cancellation notice in writing via post, it is recommended you retain the proof of postage by a certificate of posting or recorded delivery slip. We advise that all notices of rights to cancel are sent via email to contact@wetradeworks.co.uk.

Notice of cancellation is deemed to be served as soon as it is posted/sent. 

Work carried out prior to the expiry of the cancellation period:

By signing a written estimate, you agree work will commence before the fourteen-day cancellation period expires, and should you subsequently cancel in accordance with your rights, you are advised that reasonable payment may be due for any work carried out, including labour, at the applicable rate. 

Availability*

While every effort is made to make the allotted appointment, WeTradeWorks cannot guarantee appointment times due to unforeseen circumstances. 

In all respects, this contract shall operate and be construed as an English contract and in conformity with English Law. 

These terms and conditions are intended to remain your rights regarding the quality of our work or relating to faulty or misdescribed goods supplied as part of our service  

We Soul Ltd, Office 12057, 182-184 High Street North, London, E6 2JA / Company Registration Number 13993546